Privacy Policy
Last updated: October 15, 2025
LetsOrderUp, Inc. (“OrderUp,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Account Information: Name, email address, phone number, business name, and password when you create an account
- Business Information: Restaurant details, menu items, pricing, tax rates, and operational settings
- Payment Information: Credit card details, bank account information, and billing addresses (processed securely through our payment partners)
- Customer Data: Information about your customers when they place orders or interact with your restaurant
- Communications: Messages, feedback, and support requests you send us
1.2 Information Collected Automatically
When you use the Service, we automatically collect certain information, including:
- Usage Data: Information about how you use the Service, such as features accessed, pages viewed, and actions taken
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Location Data: General location information based on your IP address or precise location if you grant permission
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see our Cookie Policy below)
- Transaction Data: Details about orders, payments, and financial transactions processed through the Service
1.3 Information from Third Parties
We may receive information about you from third-party services you connect to OrderUp, such as delivery platforms, payment processors, accounting software, and marketing tools.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Provide and Maintain the Service: Process orders, manage your account, and deliver core functionality
- Process Payments: Facilitate transactions and manage billing
- Improve the Service: Analyze usage patterns, develop new features, and enhance user experience
- Customer Support: Respond to inquiries, provide technical assistance, and resolve issues
- Communications: Send service updates, security alerts, and administrative messages
- Marketing: Send promotional materials, newsletters, and product announcements (with your consent)
- Analytics and Insights: Generate business intelligence and provide reporting features
- Security and Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- AI Features: Power AI-driven features like SEO optimization, marketing automation, and analytics
3. How We Share Your Information
We may share your information in the following circumstances:
Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and marketing. These providers are contractually obligated to protect your information.
Business Partners: We may share information with partners who provide integrated services, such as delivery platforms (DoorDash, Uber Eats, Grubhub), accounting software, and other restaurant tools.
Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information with third parties when you explicitly consent to such sharing.
Aggregated Data: We may share anonymized, aggregated, or de-identified data that cannot reasonably be used to identify you.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Required for the Service to function properly
- Performance Cookies: Collect information about how you use the Service
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your activity to deliver targeted advertising
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Secure payment processing through PCI-DSS compliant partners
- Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it. Retention periods may vary based on the type of information and applicable legal requirements.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to processing of your information for certain purposes
- Restriction: Request restriction of processing under certain circumstances
- Withdraw Consent: Withdraw consent for processing based on consent
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, please contact us at hello@letsorderup.com. We will respond to your request within the timeframe required by applicable law.
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt-out of the sale of your personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To submit a request, contact us at hello@letsorderup.com or call +1-845-329-8840.
9. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal grounds:
- Contract Performance: Processing necessary to perform our contract with you
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligation: Processing required to comply with legal obligations
- Consent: Processing based on your explicit consent
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable law.
12. Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
LetsOrderUp, Inc.
30 N Gould St # 6569
Sheridan, WY 82801
Email: hello@letsorderup.com
Phone: +1-845-329-8840